Frequently Asked Questions
Where can I find Rusty products?
Rusty products are available at select retailers across Australia. You can explore our full range online at rustyaustralia.com.
What materials are used in Rusty products?
We prioritize high-quality, durable materials to ensure longevity and performance. Each product listing on rustyaustralia.com includes detailed material information.
How do I care for my Rusty product?
Care instructions vary by product type. Refer to the care label or visit rustyaustralia.com for specific guidelines.
Do you offer international shipping?
Currently, we ship within Australia only. Check rustyaustralia.com for updates on shipping policies.
What is your return policy?
We accept returns within 30 days for unused items in original packaging. Visit rustyaustralia.com for full terms and conditions.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email. For assistance, visit rustyaustralia.com.
Are Rusty products ethically made?
We are committed to ethical manufacturing practices. Learn more about our process at rustyaustralia.com.
Do you offer warranties?
Some products come with manufacturer warranties. Details are available on rustyaustralia.com or with your purchase documentation.
How do I know what size to order?
Size guides are available on each product page at rustyaustralia.com.
Can I customize a product?
Customization options vary. Check rustyaustralia.com for current offerings.
Do you have a loyalty program?
Yes! Join via rustyaustralia.com to earn rewards on purchases.
How often do you release new products?
New arrivals drop seasonally. Follow us on social media or visit rustyaustralia.com for updates.
Where are Rusty products designed?
Our design team works from studios across Australia. Learn more at rustyaustralia.com.
Do you collaborate with other brands?
Occasionally! Check rustyaustralia.com for past and upcoming collaborations.
How can I stay updated on promotions?
Subscribe to our newsletter at rustyaustralia.com or follow us on social media.
What payment methods do you accept?
We accept major credit cards and PayPal. More details at rustyaustralia.com.
How do I report a website issue?
For technical support, visit rustyaustralia.com/help.
Can I change or cancel my order?
Requests are processed if received before shipping. Visit rustyaustralia.com for instructions.
Do you have physical stores?
We operate online via rustyaustralia.com with select retail partners.
How do I recycle my old Rusty product?
We’re developing sustainability initiatives. Updates will be posted at rustyaustralia.com.